Free Trial Won't Start

Blair's Avatar


07 Jan, 2023 01:42 AM

Hi, Timeline!

I downloaded your app and wanted to try the free trial. When I click on free trial is says to enter my Apple ID and password to activate the trial, but no space is provided for my password (see attached file). As you can see, without the password entry, my only choice is to buy... without the ability to access the trial. I love the full purchase vs subscription, but I really do want to see if the program will work for me.


I am using a MacBook Pro 13-inch, 2017 (2.3GHz Dual-Core Intel Core i5) running Ventura 13.1

  1. Support Staff 1 Posted by Niko on 07 Jan, 2023 03:19 AM

    Niko's Avatar

    Hi Blair,

    Thanks for your interest in the app!
    The Timelime trial is an In-App purchase as well, just a free one. If you have clicked on the “Trial” button, you won’t be charged even if it says “Buy”.
    (I’m surprised this dialog window appears at all. If you are signed in to your account in the macOS App Store app, it shouldn’t require you to sign in again in the Timelime app.)


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