Timelime keeps crashing

Ben Lloyd's Avatar

Ben Lloyd

17 Feb, 2021 08:25 PM

Timelime keeps crashing when I open the main window. The problems seems to be when the app is trying to animate the Pie chart view. The app will crash repeatedly until I can click on the Timings view and stop the chart loading.

  1. Support Staff 1 Posted by Niko on 18 Feb, 2021 07:58 AM

    Niko's Avatar

    Hi Ben,

    Thank you for reporting this bug!
    I’m unable to reproduce it though.

    I’d be very helpful to know:
    What’s the Mac model and macOS version you are running Timelime on?
    Does it only happen when the Pie chart is selected or with other charts as well?

    Thanks again,
    Niko

  2. 2 Posted by Ben Lloyd on 18 Feb, 2021 08:13 AM

    Ben Lloyd's Avatar

    Hi Niko,

    Thanks for replying. Here’s the info you requested:

    Mac model: iMac (Retina 5K, 27-inch, Late 2015)
    CPU: 4Ghz Quad-Core Intel i7
    Memory: 32GB
    OS: macOS Big Sur v11.2.1
    Timelime: v1.7.3
    Hours logged: 7261

    The crash seems to happen most often when there is a timer running, although it will also sometimes crash when I have the main window open and start a timer from the menu bar. It really is very random - which makes the problem even more annoying.

    I have also tried deleting and reinstalling the app, but this has not helped either. Is there an application log or similar that I can send you?

    Ben

    On 18 Feb 2021, at 07:58, Niko <[email blocked]<mailto:[email blocked]>> wrote:

  3. Support Staff 3 Posted by Niko on 18 Feb, 2021 10:01 AM

    Niko's Avatar

    Wow nice, that’s a lot of hours logged:)

    Thank you for the detailed description.

    > Is there an application log or similar that I can send you?
    >

    Yes, please forward the crash reports.
    If you open Applications > Utilities > Console app, you can click on “Crash Reports” in the sidebar.
    Then right-click on one of the crash reports that originate from Timelime and select “Reveal in Finder”.
    Then please zip the Timelime *.crash files and send them to my email [email blocked] or attach them here.

    I‘ll try find out what causes the crashes.

  4. 4 Posted by Ben Lloyd on 18 Feb, 2021 10:18 AM

    Ben Lloyd's Avatar

    Thanks Niko. Here’s the most recent crash log from this morning.

    Let me know if you need any more,

    Ben

    On 18 Feb 2021, at 10:01, Niko <[email blocked]<mailto:[email blocked]>> wrote:

  5. Support Staff 5 Posted by Niko on 18 Feb, 2021 10:42 AM

    Niko's Avatar

    Thanks Ben. With the crash log I’m able to narrow down the cause a bit..
    I’d be good if you have one or two more recent ones.

    It never crashes when “Timings” view is selected in Timelime’s main window, correct?

  6. 6 Posted by Ben Lloyd on 18 Feb, 2021 10:47 AM

    Ben Lloyd's Avatar

    Here’s 3 more logs from the past 24 hours

    Yes, the problem only seems to occur when one of the graph tabs is selected. The Timings view seems to be fine.

    On 18 Feb 2021, at 10:42, Niko <[email blocked]<mailto:[email blocked]>> wrote:

  7. Support Staff 7 Posted by Niko on 18 Feb, 2021 11:28 AM

    Niko's Avatar

    Cool, thanks.

    I’m still unable to reproduce the crash. But I know now what causes it. I’ll try to fix it in code and will get back to you.

  8. 8 Posted by Ben Lloyd on 18 Feb, 2021 12:20 PM

    Ben Lloyd's Avatar

    Hi Niko,

    That’s great. Thanks for all your hard work, Timelime is a great product!

    Ben

    On 18 Feb 2021, at 11:28, Niko <[email blocked]<mailto:[email blocked]>> wrote:

  9. 9 Posted by Ben Lloyd on 25 Feb, 2021 10:42 AM

    Ben Lloyd's Avatar

    Hi Niko,

    I have been testing the new Timelime update for a few days now and the app hasn’t crashed at all. Whatever the problem was, you seem to have fixed it.

    Thanks so much for your hard work,

    Ben

    Begin forwarded message:

  10. Support Staff 10 Posted by Niko on 26 Feb, 2021 08:44 AM

    Niko's Avatar

    That’s great to hear!
    Thank you for reporting.

    Please let me know whenever you find any other issues,

    Niko

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