Menu bar info and clock icon no longer showing in menu bar.

Gerard's Avatar

Gerard

14 Oct, 2019 01:09 AM

Hi,
In the latest mac os update (OS Catalina), the Timelime info no longer displays in the menu bar when you set it to "display in the menu bar". Can we expect a fix anytime soon? Thanks.
And a big thank you for this app, It has been a great asset for me when I do freelance work!

  1. Support Staff 1 Posted by Niko on 14 Oct, 2019 08:29 AM

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    Hi Gerard,
    I’m glad Timelime is helpful to you!
    Can you please try quitting Timelime (right click on empty space -> Quit Timelime) and relaunching it. This problem appeared on one of my Macs too, but never happened again after relaunching the app once.
    Niko

  2. 2 Posted by Gerard on 15 Oct, 2019 04:39 AM

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    Hi,
    So that did the trick, but what i had to do was first uncheck all the boxes in the "Menu Bar" preferences, then quit Timelime and finally relaunch it. And now all is back to normal. Thanks again!

  3. 3 Posted by Olga on 17 Oct, 2019 07:13 AM

    Olga's Avatar

    Hi! It happens to me too. Every time the theme in Catalina changes from night to day and vice versa, the icon of Timelime goes invisible and I have to reload the app.

  4. Support Staff 4 Posted by Niko on 17 Oct, 2019 10:51 AM

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    Hi Olga,

    This shouldn’t be happening.

    When you go to System Preferences > General and switch the system appearance there between “Light” and “Dark”, does the Timelime status item go invisible also?

    And, can you please post a screenshot of your Timelime status item here (when it is visible), so I can see your configuration.

    Thank you,
    Niko

  5. 5 Posted by Olga on 18 Oct, 2019 10:10 AM

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    Hi, Niko! Yes, when I change the system appearance in preferences Timelime status also goes invisible until I reload Timelime.
    Here it the screenshot:

  6. Support Staff 6 Posted by Niko on 18 Oct, 2019 10:23 AM

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    Hi Olga!

    Strange… I’m unable to reproduce it on my Macs.
    Are you running the latest version of Timelime (1.6.4)?
    What kind of Mac are you using? Is there anything special about your setup (dual screens, …)?

    Thank you for your help,
    Niko

  7. 7 Posted by Olga on 18 Oct, 2019 10:42 AM

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    Well, I use MacBook Air with MacOS Catalina 10.15 with external display (Mac is in clam shell mode). Yes, I use 1.6.4 version of Timelime.
    Thank you!
    Olga

  8. Support Staff 8 Posted by Niko on 18 Oct, 2019 10:46 AM

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    Sorry Olga, I just noticed there might be a misunderstanding on my side. What exactly goes invisible in your case? The Timelime icon (in the app switcher) or the Timelime status item (the one that sits in the Mac menu bar, the one you took the screenshot of)?

    Thanks!

  9. 9 Posted by Olga on 18 Oct, 2019 10:50 AM

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    The one that I took the screenshot of. Just a thought, it could be connected to the Flux application that I have installed (to control the blue light of the screen automatically). It switches black and white theme every night, as far as I understood. But I'm not sure thats the cause.
    Thank you, Niko!

  10. Support Staff 10 Posted by Niko on 18 Oct, 2019 01:25 PM

    Niko's Avatar

    Hmm, I am also using the Flux app. And I have tried with an external screen. Still not able to reproduce the issue:(
    Does the same problem appear when you unplug the external screen and use the internal display?
    Thanks!

  11. Support Staff 11 Posted by Niko on 19 Oct, 2019 07:41 PM

    Niko's Avatar

    Hi again,

    Good news:
    I have now found the cause of the problem and fixed it in the code.
    I will release an update with the fix soon!

    All the best and please let me know if there are any other issues,
    Niko

  12. 12 Posted by Olga on 20 Oct, 2019 10:57 AM

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    Thanks for your help, Niko!

  13. 13 Posted by Aisyah on 07 Apr, 2020 02:09 AM

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    I suddenly have this problem on my Mac. It was fine before. I tried the suggestion of unchecking everything and restart, it doesn't work. Please fix this issue. Tq!

  14. Support Staff 14 Posted by Niko on 07 Apr, 2020 10:12 AM

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    Hi Aisyah,

    The cause of what you are experiencing is most likely different from before, as the bug got fixed already.

    Can you please describe your issue further. When does it appear, what do you see?
    Also please tell me your version of Timelime and macOS.

    Thanks,
    Niko

  15. 15 Posted by Aisyah Ismail on 07 Apr, 2020 02:23 PM

    Aisyah Ismail's Avatar

    Hi Niko,

    Currently I’m using Timelime version 1.6.8 on macOS Catalina 10.15.4.

    The problem occur after I shutdown my MacBook. It was fine before. I tried the suggestion and restart my MacBook but it doesn’t fix the problem.

    However, I manage to get it working now after I changed my Mac appearance to dark from auto in system preferences. Even after I change it back to auto it works fine.

    Thanks and regards,
    Aisyah

  16. 16 Posted by Haylee on 02 Jun, 2020 02:01 PM

    Haylee 's Avatar

    Hi Niko,

    I encountered the same problem as Aisyah on 4/7/20. The icon in the menu bar wouldn't display unless I changed the display to dark mode and then switched it back to auto. Just wanted to let you know. I am currently running macOS Catalina 10.15.5 and Timeline 1.6.9

    Thanks!
    Haylee

  17. 17 Posted by Aisyah Ismail on 02 Jun, 2020 02:14 PM

    Aisyah Ismail's Avatar

    Yes, I still have the same problem. Changing the display mode will fix it. Hope they update the app soon.

  18. 18 Posted by Haylee Adamson on 02 Jun, 2020 02:43 PM

    Haylee Adamson's Avatar

    Thank you for posting about it though! You saved me. I was going crazy this morning trying to figure it out. If I don't see the icon, I forget to change my timings. 

    ________________________________

  19. Support Staff 19 Posted by Niko on 02 Jun, 2020 06:17 PM

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    Hi Aisyah and Haylee,

    sorry I'll look into this problem again. Trying to reproduce it now... Does it only occur on your Macs when System Preferences > General > Appearance is set to "Auto"?

    Thanks,
    Niko

  20. 20 Posted by Haylee Adamson on 02 Jun, 2020 08:42 PM

    Haylee Adamson's Avatar

    No problem! It happened to my system when I had to restart my computer. The icon in the menu bar worked fine on Friday, but when I restarted my computer this morning (which is on "Auto" by default) is when the icon didn't display on the menu bar. Once I switched System Preferences > General > Appearance to "Dark", the icon reappeared. I could then switch between all the appearance settings ("Light", "Dark", or "Auto") and the icon stayed put.

    I hope that makes sense. Thank you for a wonderful app. I truly love it.

    Haylee
    ________________________________

  21. 21 Posted by Aisyah Ismail on 03 Jun, 2020 06:53 AM

    Aisyah Ismail's Avatar

    For me, I notice it happen when my MacBook auto restart while Appearance in “Auto” mode at night (so it’s on “Dark” mode). When I restart my MacBook in the morning (so its on “Light” mode), the icon in the menu would be invisible. If I click on where its suppose to be, I can use it but I can’t see the status etc.

    It happen to me a few times since I first posted the issue, so I would just switch around the appearance settings to fix it.

  22. Support Staff 22 Posted by Niko on 09 Jun, 2020 07:39 AM

    Niko's Avatar

    Hi Haylee, Hi Aisyah,

    Thank you so much for describing the problem further!

    I was now able to fix it and will release the fix with the next update.

    Whenever you find any other bugs, please let me know.

    Thanks again,
    Niko

  23. 23 Posted by Haylee Adamson on 09 Jun, 2020 10:24 PM

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    Thank you Niko! 

  24. 24 Posted by Aisyah Ismail on 10 Jun, 2020 01:19 AM

    Aisyah Ismail's Avatar

    Thank you Niko! Can’t wait for the update :)

  25. Support Staff 25 Posted by Niko on 13 Jul, 2020 07:50 PM

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    Hi Haylee, Hi Aisyah,

    This bug should now be fixed with the update that's available on the App Store today.

    Niko

  26. 26 Posted by Aisyah Ismail on 14 Jul, 2020 12:09 AM

    Aisyah Ismail's Avatar

    Tq for the update!

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