Downloaded Timeline to my Mac and it won't open

Jeanne Gogolski's Avatar

Jeanne Gogolski

12 Dec, 2013 02:40 PM

Downloaded Timeline to my Mac OSX 10.8.5. It won't open.

  1. Support Staff 1 Posted by Niko on 12 Dec, 2013 03:01 PM

    Niko's Avatar

    Hi Jeanne,

    thank you for downloading Timelime!

    Please try the following steps:

    After you start Timelime for the first time, there should be a item visible in the menu bar. that says "No task".

    If there is no menu bar item, try quitting the app using Activity Monitor (Applications -> Utilities), and restart it.
    (Make sure there is an internet connection present, which is sometimes needed when first starting an app from the App Store, to verify the purchase. Also try this step a couple of times if it doesn't work the first time.)

    If it still doesn't show the menu bar item, please try deleting the app and re-download it from the app store.

    Please let me know, if your problem persists after these steps.

    Thanks again,
    Niko

  2. 2 Posted by Jeanne Gogolski on 12 Dec, 2013 03:03 PM

    Jeanne Gogolski's Avatar

    OK. I got it started. Adding levels doesn't seem intuitive to me and I am messing with it. Hopefully, I can figure it out. :)

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