Sync broken?

Nicolas Huber's Avatar

Nicolas Huber

02 Mar, 2017 04:02 PM


A few days ago, I noticed Timeline wasn't syncing anymore. I received a notification saying something like "Timeline lost connection with iCloud". When I went to check, the switch was on off. And when I turned it on, it always gets me an error message (see attachement).

On the other hand, Timeline on my iPhone is crashing. I launch it, it shows up a quarter of a second and crashes. It stays in the active apps, but when I select it, it crashes and I have to manually quit it. Don't know if there is a link. On my iPad, Timeline is not crashing but showing the same alert message as on my Mac: Cannot connect to iCloud, error 503.

Please help me!



  1. Support Staff 1 Posted by Niko on 02 Mar, 2017 07:18 PM

    Niko's Avatar

    Hi Nicolas,

    First, please make sure you are running the latest versions of Timelime: v1.5.7 on the Mac and v1.1.2 on the iPhone/iPad.

    Looking at the error message from your screenshot, a few things come to mind:

    - Are you properly logged in to iCloud on your devices?
    - Do you have iCloud Drive enabled? ( <>)
    - Are you behind some kind of firewall?
    - Maybe Apple’s CloudKit service is temporarily down, and you just have to wait a bit…


  2. 2 Posted by Nicolas Huber on 03 Mar, 2017 03:17 PM

    Nicolas Huber's Avatar

    Thanks for your reply, Niko.

    Of course I am using the latest version of Timeline for MacOS and iOS :-) And of course I was properly connected to iCloud and iCloud Drive. I checked before contacting you!

    You just thinking about my problem worked: it started to sync again. Or maybe it was just Apple having a problem.

    My iPhone version was still crashing. I deinstalled it and reinstalled it. Connected to Timeline data on iCloud and working fine now.

    Happy again.

    Thanks for your help and, again, for your great app! :-)


      Nicolas Huber

    On 2 mars 2017 à 20:18 +0100, Niko <[email blocked]>, wrote:

  3. Support Staff 3 Posted by Niko on 03 Mar, 2017 03:19 PM

    Niko's Avatar

    Great, I’m glad you managed to resolve the issues!

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