A few days ago, I noticed Timeline wasn't syncing anymore. I received a notification saying something like "Timeline lost connection with iCloud". When I went to check, the switch was on off. And when I turned it on, it always gets me an error message (see attachement).
On the other hand, Timeline on my iPhone is crashing. I launch it, it shows up a quarter of a second and crashes. It stays in the active apps, but when I select it, it crashes and I have to manually quit it. Don't know if there is a link. On my iPad, Timeline is not crashing but showing the same alert message as on my Mac: Cannot connect to iCloud, error 503.
Please help me!
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Support Staff 1 Posted by Niko on 02 Mar, 2017 07:18 PM
First, please make sure you are running the latest versions of Timelime: v1.5.7 on the Mac and v1.1.2 on the iPhone/iPad.
Looking at the error message from your screenshot, a few things come to mind:
- Are you properly logged in to iCloud on your devices?
- Do you have iCloud Drive enabled? (http://support.timelimeapp.com/kb/faq-documentation/syncing-with-timelime <http://support.timelimeapp.com/kb/faq-documentation/syncing-with-timelime>)
- Are you behind some kind of firewall?
- Maybe Apple’s CloudKit service is temporarily down, and you just have to wait a bit…
2 Posted by Nicolas Huber on 03 Mar, 2017 03:17 PM
Thanks for your reply, Niko.
Of course I am using the latest version of Timeline for MacOS and iOS :-) And of course I was properly connected to iCloud and iCloud Drive. I checked before contacting you!
You just thinking about my problem worked: it started to sync again. Or maybe it was just Apple having a problem.
My iPhone version was still crashing. I deinstalled it and reinstalled it. Connected to Timeline data on iCloud and working fine now.
Thanks for your help and, again, for your great app! :-)
On 2 mars 2017 à 20:18 +0100, Niko <[email blocked]>, wrote:
Support Staff 3 Posted by Niko on 03 Mar, 2017 03:19 PM
Great, I’m glad you managed to resolve the issues!