App Store bug in version 1.1.1

thorgrim's Avatar

thorgrim

11 Nov, 2013 05:53 PM

Timelime quit twice in 30 minutes after updating to version 1.1.1 on Mac OS 10.8.5 complaining about an invalid store receipt and that it needed to be deleted and downloaded again.

I reverted to 1.1 via Time Machine

  1. Support Staff 1 Posted by Niko on 11 Nov, 2013 07:42 PM

    Niko's Avatar

    Hi,

    I'm very sorry for the inconvenience!

    Have you tried to delete the app from the application folder and reinstall it from the "Purchases" tab in the app store.
    This should work, I just did it again and the receipts validated fine (no crashes). Sometimes the app store messes up the receipts somehow.

    If you have done this already and/or it doesn't help, please let me know.

    Thank you,
    Niko

  2. 2 Posted by timeliner on 12 Nov, 2013 11:00 PM

    timeliner's Avatar

    Hi, I am trying to update to version 1.1.1 but I have to quit timeline first. Here lies the problem, I can't seem to quit timeline. I do a forced quit and still it is running. App Store won't let me update timeline until I quit it. Any ideas?

  3. Support Staff 3 Posted by Niko on 12 Nov, 2013 11:11 PM

    Niko's Avatar

    Hi, if force quit doesn't work you can try entering "killall Timelime" in the Terminal (Applications -> Utilities) or restart the computer.

    I hope this helps,
    Niko

  4. 4 Posted by NEO on 12 Nov, 2013 11:50 PM

    NEO's Avatar

    Thanks,

    It did

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