Recent Glitches

Laura's Avatar

Laura

12 Dec, 2016 04:03 AM

In the past few weeks, Timelime has repeatedly frozen and I've had to shut down the viewer and reopen. This generally happens when I'm in the viewer and trying to toggle between Timings & Pie on the right hand side. I need to use both viewers in recording times for my job, so having to shut down and reopen every time I need to go back and forth is getting frustrating. Any suggestions would be very much appreciated!
Thank you for your help and for a generally great product.

  1. Support Staff 1 Posted by Niko on 12 Dec, 2016 09:34 AM

    Niko's Avatar

    Hi Laura,

    Thank you very much for reporting this issue! I’ll try to find out what causes it.

    I have two questions:
    Have you updated to version 1.5 of the app last week and did this freeze happen since then also?
    By “having to shut down and reopen” you mean you are closing the main window of the app (viewer) and reopening it from the panel that pops up from the menu bar, right? (i.e. the app doesn’t crash).

    Niko

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