Timelime will not open

Adam's Avatar

Adam

19 Oct, 2016 03:27 PM

After synchronization Timelime will no longer work properly.
Every time I want to activate Timelime, I see the mac colored candy. http://tstbld.nl/BagQ
I have tried everything, but it does not work. http://tstbld.nl/pfYD
• New installation from the app store
• Remove perference Library/Containers/com.timelimeapp.mac/ and com.timelimeapp.helper.mac
• Remove sync files from Dropbox.
Is there is another solution, another preference file that I can erase?

Adam

  1. Support Staff 1 Posted by Niko on 19 Oct, 2016 04:01 PM

    Niko's Avatar

    Hi Adam,

    I'm sorry for the inconvenience. I'm not sure what happened here, but I'll try to find out and give you instructions to resolve the issue.

    After you deleted this folder
     /Users/[your username]/Library/Containers/com.timelimeapp.mac/
    the synchronization should be off when you launch Timelime. So I doubt it has something to do with the sync.

    Did you enable automatic backup in Timelime's preferences?

    Please try this: Go to /Users/[your username]/Library/Group Containers/ and copy the folder Q66UC24GG4.com.timelimeapp to a safe location. (This folder contains your Timelime database with all your tasks and timings, so make sure it is safe.)
    Then delete this folder from /Users/[your username]/Library/Group Containers/ and try to launch Timelime. Does it launch properly now?

    Niko

  2. 2 Posted by Adam on 19 Oct, 2016 04:17 PM

    Adam's Avatar

     Top
    Thank you!
    Adam

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