Timelime will not open
After synchronization Timelime will no longer work properly.
Every time I want to activate Timelime, I see the mac colored candy. http://tstbld.nl/BagQ
I have tried everything, but it does not work. http://tstbld.nl/pfYD
• New installation from the app store
• Remove perference Library/Containers/com.timelimeapp.mac/ and com.timelimeapp.helper.mac
• Remove sync files from Dropbox.
Is there is another solution, another preference file that I can erase?
Adam
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Support Staff 1 Posted by Niko on 19 Oct, 2016 04:01 PM
Hi Adam,
I'm sorry for the inconvenience. I'm not sure what happened here, but I'll try to find out and give you instructions to resolve the issue.
After you deleted this folder
/Users/[your username]/Library/Containers/com.timelimeapp.mac/
the synchronization should be off when you launch Timelime. So I doubt it has something to do with the sync.
Did you enable automatic backup in Timelime's preferences?
Please try this: Go to /Users/[your username]/Library/Group Containers/ and copy the folder Q66UC24GG4.com.timelimeapp to a safe location. (This folder contains your Timelime database with all your tasks and timings, so make sure it is safe.)
Then delete this folder from /Users/[your username]/Library/Group Containers/ and try to launch Timelime. Does it launch properly now?
Niko
2 Posted by Adam on 19 Oct, 2016 04:17 PM
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Thank you!
Adam