error installing

irving's Avatar


10 May, 2016 01:06 AM

I have attempted the download several times. It will not install.

  1. Support Staff 1 Posted by Niko on 10 May, 2016 08:07 PM

    Niko's Avatar

    Hello there,

    Thank you for purchasing Timelime!

    Can you please check if the app is present in the Applications folder.
    Also, have you tried restarting your Mac?


  2. 2 Posted by Patrick on 10 May, 2016 08:32 PM

    Patrick's Avatar

    I have tried to restart it. I haven't checked to see if it was in the applications folder but I will do that when I get home. I have contacted iTunes and they have provided me another link to re-download the program I really hope that it works because the program looks very interesting and to be exactly what I need.

    Irving Patrick Sheppard

  3. 3 Posted by Patrick on 11 May, 2016 05:12 PM

    Patrick's Avatar

    I was able to delete the application from the application folder and apparently something occurred with the download but I have also initiated hey new conversation because there are several things that I would like to be able to do on your application that I am not aware of how to do yet

    Irving Patrick Sheppard

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