Timelime Dropbox Sync fails

Kai's Avatar

Kai

22 Mar, 2016 08:46 AM

I have a problem with Timelime since yesterday. It takes forever to sync the Dropbox data and fails with the error message "Timelime disconnected from Dropbox. Domain: SSZiparchiveErrorDomain | Code: -1"
I did not change anything. Reboot does not help.

  1. Support Staff 1 Posted by Niko on 22 Mar, 2016 09:54 AM

    Niko's Avatar

    Hi Kai,

    Thank you for reporting this!

    There seems to be a corrupt Zip file in Timelime's sync data on Dropbox that the app cannot unzip.

    To recover from the problem I recommend "re-syncing" like this:
    1. Relaunch Timelime
    2. Disable the sync in Timelime > Preferences > Sync > Off
    3. Enable Sync again (Timelime > Preferences > Sync > Dropbox)
    4. Choose “Delete Cloud Data” in the popup that appears.
    5. Wait until the progress bar is green and says “Connected”

    Please let me know if this helped...

    Niko

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