Missing font in display panel

Carl Gamble's Avatar

Carl Gamble

21 Mar, 2016 01:12 PM


My main panel has a missing font where the running and project totals should be (see attached).

Do you know what the typeface is that should be enabled. There maybe a conflict with my fonts.



  1. Support Staff 1 Posted by Niko on 21 Mar, 2016 03:00 PM

    Niko's Avatar

    Hi Carl,

    The font is Helvetica Neue, specifically Helvetica Neue Bold.
    If you are running OS X 10.10 (Yosemite) or OS X 10.11 (El Capitan), this font should be located here /System/Library/Fonts/HelveticaNeue.dfont.
    You can use Apple's Font Book app, to check if it is enabled (which it should out of the box).

    Thank you,

  2. 2 Posted by Carl Gamble on 21 Mar, 2016 03:44 PM

    Carl Gamble's Avatar

    Hi Niko,

    Problem is I run an opentype version of Helvetica not the True Type System
    version, I can't have both running at the same time and I can't disable the
    OT version.

    I use LinoType font explorer rather than Apple's default Font Book.

    Is there another fix? It's a bit pointless if I can't see the times.



  3. 3 Posted by Carl Gamble on 21 Mar, 2016 03:46 PM

    Carl Gamble's Avatar


    Even if I resolve the conflict I get the attached display:[image: Inline
    images 1]

  4. Support Staff 4 Posted by Niko on 21 Mar, 2016 03:56 PM

    Niko's Avatar

    Hmm, when the "HelveticaNeue.dfont" (the one that comes with OS X) is enabled, it should work.
    Please try to restart Timelime/your Mac after resolving the conflict.

  5. 5 Posted by Carl Gamble on 21 Mar, 2016 04:47 PM

    Carl Gamble's Avatar


    And it appears it will let me have the OT version open as well as the
    system version.



    [image: Inline images 1]

  6. Support Staff 6 Posted by Niko on 21 Mar, 2016 04:52 PM

    Niko's Avatar


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