Why can't I launch Timelime any more?

Sten's Avatar

Sten

12 Nov, 2015 10:43 AM

Updated to the 1.4.3 Nov 12, but now I can't launch the app at all!!
Pls help!

  1. 1 Posted by Sten on 12 Nov, 2015 10:57 AM

    Sten's Avatar

    Please disregard!
    Resolved itself.

  2. 2 Posted by Flo on 12 Nov, 2015 11:31 PM

    Flo's Avatar

    … same problem ! I Can't launch the app – No Error – nothing
    Can you help me ?

  3. 3 Posted by Niko on 13 Nov, 2015 02:00 PM

    Niko's Avatar

    Hi Flo,

    There seems to be a problem with Apple verifying App Store receipts at the moment.

    Please try these steps:
    1. Delete Timelime app from your Applications folder.
    2. Empty the trash.
    3. Open the App Store app and install Timelime again (make sure you are signed in to the account you purchased Timelime from).

    Let me know if this resolves the problem.
    I'm sorry for the inconvenience!

    Thank you,
    Niko

  4. Support Staff 4 Posted by Niko on 13 Nov, 2015 02:07 PM

    Niko's Avatar

    Hi Flo,

    There seems to be a problem with Apple verifying App Store receipts at the moment.

    Please try these steps:
    1. Delete Timelime app from your Applications folder.
    2. Empty the trash.
    3. Open the App Store app and install Timelime again (make sure you are signed in to the account you purchased Timelime from).

    Let me know if this resolves the problem.
    I'm sorry for the inconvenience!

    Thank you,
    Niko

  5. 5 Posted by Sten Wranne on 13 Nov, 2015 02:11 PM

    Sten Wranne's Avatar

    Hi,

    Thanks for your reply.

    It seems my problem rectified itself. Don’t know how.

    A question: If I did delete the Timeline app, would I then lose all my data?

    Best regards
    Sten
    _________________________
    Sten Wranne
    [email blocked]

  6. Support Staff 6 Posted by Niko on 13 Nov, 2015 03:15 PM

    Niko's Avatar

    Hi Sten,

    No you won't lose your data. It isn't stored in the app bundle "Timelime.app", but in your users library. So If you delete just the app from the Applications folder, your data is safe.

    Best regards,
    Niko

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