Timeline App will not open

Christon Gray's Avatar

Christon Gray

27 Sep, 2013 03:27 PM

Hello,
I purchased the app but it wiil not open. Running OS X 10.7.5 Please advise.

  1. Support Staff 1 Posted by Niko on 30 Sep, 2013 05:23 PM

    Niko's Avatar

    Hello Christon,
    I’m not sure why, but your post got stuck in the Tender spam filter. I just read it. A little late… sorry for that!

    Thank you for purchasing my app!

    After you start Timelime for the first time, there should be a item visible in the menu bar. that says "No task". (Make sure there is enough room in the menu bar.)
    If there is no menu bar item, try quitting the app using Activity Monitor (Applications -> Utilities), and restart it.
    If it still doesn't show the menu bar item, please try deleting the app and re-download it from the app store.

    Please let me know, if your problem persists after these steps.

    Thanks again,
    Niko

  2. 2 Posted by mjaysphoto on 09 Apr, 2014 02:12 PM

    mjaysphoto's Avatar

    Hi There
    I have the same problem only I have deleted the App but now I can not reinstall as the App already says Installed.
    Many thanks
    Mark

  3. Support Staff 3 Posted by Niko on 09 Apr, 2014 04:15 PM

    Niko's Avatar

    Hi Mark,

    here are some things that might fix the problem:

    • please check if there any other copies of the app outside of the Applications folder, and delete them
    • force quit the "storeagent" process from the Activity Monitor app
    • restart the app store

    If none of these fixes the problem. please let me know.

    Have a great day,
    Niko

  4. 4 Posted by mjaysphoto on 09 Apr, 2014 08:34 PM

    mjaysphoto's Avatar

    Sorry Niko
     It's me not concentrating! The "No Task" had always been in the menu bar.
    Sorry
    Cheers
    Mark

  5. 5 Posted by Claudio Graf on 14 Apr, 2014 07:46 AM

    Claudio Graf's Avatar

    Hi, my system 10.7.5 an TimeLine version 1.1.1 / it will not open / update in App Store will not because a higher version 10.8.5 is required. / Where can I download a new installation for version 1.1.1? Where can i find the data in the library-folder for in order not to lose? Thanks for helping

  6. Support Staff 6 Posted by Niko on 14 Apr, 2014 12:36 PM

    Niko's Avatar

    Hi Claudio,

    all the app's data is stored in this folder:
    /Users/[your username]/Library/Containers/com.timelimeapp.mac/

    The database file is this one:
    /Users/[your username]/Library/Containers/com.timelimeapp.mac/Data/Library/Application Support/Timelime/Timelime.sqlite

    I'm not sure how to redownload the app in your case. I will contact the Apple support about what to do and let you know then.

    Thank you,
    Niko

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