Timeline (1.2) download error from the app store

Charlotte Decorte's Avatar

Charlotte Decorte

16 Apr, 2014 09:11 PM


I just bought Timeline 1.2 (which looks great, btw) but there is a problem during the download from the app store. At some point, the download stops, and an error message appears: an error occurred during download, please try again from the purchases page (or something along theses lines, I'm freely translating from French).

So I tried to close the app store, kill the storeagent process, then restart the app store, and tried to download again, with no luck.

Any ideas of what I can do to finally have my hands on your app?



  1. Support Staff 1 Posted by Niko on 16 Apr, 2014 10:32 PM

    Niko's Avatar

    Hi Charlotte,

    thank you very much for buying Timelime!

    I'm not sure what is going on there. I would do the same thing you probably did already:

    • do a search of timelime (not timeline;-) on your drive, including system files, and delete any traces of a previous download
    • sign out of your app store account, quit the app store, kill the storeagent process
    • launch the app store again, sign in to your account
    • go to the purchases page and click "install" Timelime

    If that doesn't work, I did a quick google search on the issue and came up with this: https://discussions.apple.com/thread/5757003

    If that doesn't help, I recommend contacting the Apple Support.

    Please let me know whether you solved the problem.

    Thanks again,

  2. 2 Posted by Charlotte Decor... on 17 Apr, 2014 07:53 AM

    Charlotte Decorte's Avatar

    Hi Niko,

    thanks for the fast support.

    As suggested in the thread you linked to, I restarted the computer in SAFE mode, and successfully installed the app. Thanks!

    So, problem solved.

    Have a nice day,


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