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Can't do anything from menubar

Shane Green's Avatar

Shane Green

14 Aug, 2013 03:35 AM

I can't really do anything from the menu bar app. It seems like there must be a bug. I've attached a screen capture for you to look at. Please let me know what I can do and how I can do it.

Thank you in advance for your time and assistance.

Best regards,

Shane Green

  1. Support Staff 1 Posted by Niko on 14 Aug, 2013 08:15 AM

    Niko's Avatar

    Hi Shane,

    first of all thank you for purchasing Timelime app.

    I'm very sorry for the inconvenience. As I can see on the screen shot the three buttons at the bottom of the menu bar panel are not showing.
    I have never had anyone report this problem, so I'd like to ask you for some details:
    On what mac model are running the app?
    What OS X version is running on your mac?
    Do you remember when the buttons "disappeared" (after what action)?
    Are you still able to start/stop the timer for a task and open/close the menu bar popup panel?

    What you can do now is the following:

    1. Open up the Activity Monitor app (Applications > Utilities > Activity Monitor).
    2. Look for the process called "Timelime" and quit it. (This should remove the Timelime item from the menu bar.)
    3. Delete the Timelime app from the applications folder. (Don't worry your timings won't be deleted.)
    4. Re-download the app from the mac app store and open it up.

    If the problem persists after these steps, please let me know.

    Thank you and have a great day,
    Niko

  2. 2 Posted by Shane Green on 14 Aug, 2013 08:53 AM

    Shane Green's Avatar

    Hi Niko,

    It was negligent of me not to mention the OS X version, as that may well relate to the issue: I’m running a developer preview of Mavericks.

    Most app compatibility issues have been cleaned up now, but I could imagine menubar facing some unique issues. Thanks very much for your quick response; I’ll let you know if I run into the issue again, but will remember to include a reminder about my OS version with any issues I report.

    Best regards,

    Shane Green

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