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Unable to sync

• Edit

steve.colley

15 Feb, 2023 03:44 PM

Hi my phone is suddenly unable to sync hope you can help.

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1. Support Staff 1 Posted by Niko on 15 Feb, 2023 04:20 PM

   

   Hi Steve,

   Thank you for reporting this!
   I had other users reporting the same issue today and for some it fixed itself after some time. I suspect there are currently some issues with some of Apple’s iCloud/CloudKit servers.
   At the moment I’m trying to figure out what causes this error.
   I’m unable to reproduce it on my own devices, but if the problem persists I will contact Apple.

   Thanks,
   Niko

   • Edit

2. 2 Posted by steve.colley on 15 Feb, 2023 05:20 PM

   
   Thank you. Will see if it clears up. 

   Great app use it every day.

   Thanks

   
   

   Steve.
   
   

   Steve Colley

   +44 (0) 7525000707

   [email blocked]

   
   On 15 Feb 2023, at 16:20, Niko <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Niko (Support staff) Hi Steve, Thank you for reporting this! I had other users reporting the same issue today and for some it fixed itself after some time. I suspect there are currently some issues with some of Apple’s iCloud/CloudKit servers. At the moment I’m trying to figure out what causes this error. I’m unable to reproduce it on my own devices, but if the problem persists I will contact Apple. Thanks, Niko On Wed, Feb 15 at 07:44 AM PST, steve.colley wrote: Hi my phone is suddenly unable to sync hope you can help.

   Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

   • Edit

3. Support Staff 3 Posted by Niko on 15 Feb, 2023 07:14 PM

   

   Thank you, Steve!
   Is there any change, does it connect now?

   • Edit

4. 4 Posted by steve.colley on 15 Feb, 2023 09:55 PM

   
   Just checked it again and same error message. Checked all iCloud settings, no software updates, iCloud working, no sync and no force sync button for the first time .

   Hope you can fix it.

   Thanks

   
   

   Steve 
   
   

   Steve Colley
   

   [email blocked]

   +44 7525 000707

   
   

   
   

   
   

   
   

   
   

   
   On 15 Feb 2023, at 19:14, Niko <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Niko (Support staff) Thank you, Steve! Is there any change, does it connect now? On Wed, Feb 15 at 09:20 AM PST, steve.colley wrote: Thank you. Will see if it clears up.  Great app use it every day. Thanks Steve. Steve Colley +44 (0) 7525000707 [email blocked] On 15 Feb 2023, at 16:20, Niko <[email blocked]> wrote:  pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); } // Please reply above this line ================================================== From: Niko (Support staff) Hi Steve, Thank you for reporting this! I had other users reporting the same issue today and for some it fixed itself after some time. I suspect there are currently some issues with some of Apple’s iCloud/CloudKit servers. At the moment I’m trying to figure out what causes this error. I’m unable to reproduce it on my own devices, but if the problem persists I will contact Apple. Thanks, Niko On Wed, Feb 15 at 07:44 AM PST, steve.colley wrote: Hi my phone is suddenly unable to sync hope you can help. Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

   Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

   • image0.png 299 KB
   • Edit

5. Support Staff 5 Posted by Niko on 15 Feb, 2023 10:18 PM

   

   Ok, thanks! I will file a technical support request with Apple.
   This error seems to be happening only for some users (not including me unfortunately), so it is hard to debug.

   • Edit

6. Support Staff 6 Posted by Niko on 16 Feb, 2023 03:24 PM

   

   I have uploaded updates to the macOS and iOS Apps to the App Store now that should fix this problem. After they go through App Review they will be available to download, hopefully later today.

   • Edit

7. 7 Posted by steve.colley on 20 Feb, 2023 06:54 PM

   
   Just writing to say thank you for the fix. Very much appreciated.
   
   

   Steve Colley

   +44 (0) 7525000707

   [email blocked]

   
   On 16 Feb 2023, at 15:24, Niko <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Niko (Support staff) I have uploaded updates to the macOS and iOS Apps to the App Store now that should fix this problem. After they go through App Review they will be available to download, hopefully later today. On Wed, Feb 15 at 02:18 PM PST, Niko wrote: Ok, thanks! I will file a technical support request with Apple. This error seems to be happening only for some users (not including me unfortunately), so it is hard to debug.

   Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

   • Edit

8. 8 Posted by steve.colley on 08 Mar, 2023 02:05 PM

   
   Hi Niki

   Once again unable to sync . Restarted the phone, checked all I cloud settings, but it switches itself off after  the status bar starts running for a few seconds,  problem started a few hours ago .

   Hope you can help. Pic attached. 

   
   

   Thanks 
   
   

   Steve Colley
   

   [email blocked]

   +44 7525 000707

   
   

   
   

   
   

   
   

   
   

   
   On 15 Feb 2023, at 19:14, Niko <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Niko (Support staff) Thank you, Steve! Is there any change, does it connect now? On Wed, Feb 15 at 09:20 AM PST, steve.colley wrote: Thank you. Will see if it clears up.  Great app use it every day. Thanks Steve. Steve Colley +44 (0) 7525000707 [email blocked] On 15 Feb 2023, at 16:20, Niko <[email blocked]> wrote:  pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); } // Please reply above this line ================================================== From: Niko (Support staff) Hi Steve, Thank you for reporting this! I had other users reporting the same issue today and for some it fixed itself after some time. I suspect there are currently some issues with some of Apple’s iCloud/CloudKit servers. At the moment I’m trying to figure out what causes this error. I’m unable to reproduce it on my own devices, but if the problem persists I will contact Apple. Thanks, Niko On Wed, Feb 15 at 07:44 AM PST, steve.colley wrote: Hi my phone is suddenly unable to sync hope you can help. Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

   Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

   • image0.png 273 KB
   • Edit

9. Support Staff 9 Posted by Niko on 08 Mar, 2023 02:41 PM

   

   Hi Steve,

   there seems to be a problem with iCloud CloudKit access. I was going to direct you to iOS Settings > iCloud, but you went there already. Which iOS version are you running on your phone?

   Niko

   • Edit

10. 10 Posted by steve.colley on 08 Mar, 2023 03:17 PM

    
    You were correct It was the phone , had to restart twice but all good now. 

    Sorry to trouble you , your support is very much appreciated.

    Steve 
    

    
    

    Steve Colley
    

    [email blocked]

    +44 7525 000707

    
    

    
    

    
    

    
    

    
    

    
    On 8 Mar 2023, at 14:41, Niko <[email blocked]> wrote:
    
    

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line ================================================== From: Niko (Support staff) Hi Steve, there seems to be a problem with iCloud CloudKit access. I was going to direct you to iOS Settings > iCloud, but you went there already. Which iOS version are you running on your phone? Niko On Wed, Mar 08 at 06:05 AM PST, steve.colley wrote: Hi Niki Once again unable to sync . Restarted the phone, checked all I cloud settings, but it switches itself off after  the status bar starts running for a few seconds,  problem started a few hours ago . Hope you can help. Pic attached.  Thanks  Steve Colley [email blocked] +44 7525 000707 On 15 Feb 2023, at 19:14, Niko <[email blocked]> wrote:  pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); } // Please reply above this line ================================================== From: Niko (Support staff) Thank you, Steve! Is there any change, does it connect now? On Wed, Feb 15 at 09:20 AM PST, steve.colley wrote: Thank you. Will see if it clears up.  Great app use it every day. Thanks Steve. Steve Colley +44 (0) 7525000707 [email blocked] On 15 Feb 2023, at 16:20, Niko <[email blocked]> wrote:  pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); } // Please reply above this line ================================================== From: Niko (Support staff) Hi Steve, Thank you for reporting this! I had other users reporting the same issue today and for some it fixed itself after some time. I suspect there are currently some issues with some of Apple’s iCloud/CloudKit servers. At the moment I’m trying to figure out what causes this error. I’m unable to reproduce it on my own devices, but if the problem persists I will contact Apple. Thanks, Niko On Wed, Feb 15 at 07:44 AM PST, steve.colley wrote: Hi my phone is suddenly unable to sync hope you can help. Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

    Having trouble reading this? View this discussion online: Unable to sync . To unsubscribe and stop receiving emails from http://support.timelimeapp.com, visit this page

    • Edit

11. Support Staff 11 Posted by Niko on 08 Mar, 2023 05:06 PM

    

    No problem! I’m glad it works again:)

    • Edit