Sync issue

Olaf's Avatar

Olaf

23 Jan, 2016 01:18 PM

Hello Niko,

I though new task was sync from iOs to Mac. Currently only activities/Tasks and there times are sync from Mac to iOS. Recording on iOS is not shown in Mac version (Timelime newest version on both systems, MacOS 10.11.3).

Any idea?

  1. Support Staff 1 Posted by Niko on 24 Jan, 2016 08:09 PM

    Niko's Avatar

    Hi Olaf,

    Firstly, thank you for purchasing Timelime on iOS!

    I'm not sure what is causing this.

    Here are some thoughts that might help:
    - Make sure on the Mac and on the iPhone it says "Connected" in the sync preferences of Timelime
    - Did you try pushing the "Force Sync" button in Timelime's preferences on the Mac
    - Please try restarting Timelime
    - If nothing helps, disconnect Timelime from sync on the iPhone, and connect again.

    Please let me know if you were able to resolve the problem.

    Thank you,
    Niko

  2. 2 Posted by olaf.wuellenrat... on 25 Jan, 2016 09:44 PM

    olaf.wuellenrath's Avatar

    Hi Niko,

    tried it all. Disconnected sync on both devices. Still tracks synchronies to iOS but the other direction is not working correctly (sometimes a task comes over) most of the time iOS records do not arrive on Mac.

    Olaf

  3. Support Staff 3 Posted by Niko on 26 Jan, 2016 04:03 PM

    Niko's Avatar

    Hey Olaf,

    I'm currently looking into this issue, trying to reproduce it...
    One more thing: Are you using iCloud or Dropbox sync in Timelime's preferences?

    Thanks!

  4. 4 Posted by olaf.wuellenrat... on 26 Jan, 2016 05:36 PM

    olaf.wuellenrath's Avatar

    Hi Niko,

    iCloud

  5. 5 Posted by olaf.wuellenrat... on 26 Jan, 2016 08:29 PM

    olaf.wuellenrath's Avatar

    Hi Niko,

    switched to Dropbox. Seems to work stable.

    Olaf

  6. Support Staff 6 Posted by Niko on 27 Jan, 2016 05:38 PM

    Niko's Avatar

    Hi Olaf,

    Thank you for letting me know!
    I’m still investigating this issue...
    If you experience any problems with the sync again, please report them to me.

    Niko

  7. Support Staff 7 Posted by Niko on 27 Jan, 2016 05:53 PM

    Niko's Avatar

    Hi Olaf,

    Thank you for letting me know!
    I’m still investigating this issue...
    If you experience any problems with the sync again, please report them to me.

    Niko

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