Sync issue
Hello Niko,
I though new task was sync from iOs to Mac. Currently only activities/Tasks and there times are sync from Mac to iOS. Recording on iOS is not shown in Mac version (Timelime newest version on both systems, MacOS 10.11.3).
Any idea?
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Support Staff 1 Posted by Niko on 24 Jan, 2016 08:09 PM
Hi Olaf,
Firstly, thank you for purchasing Timelime on iOS!
I'm not sure what is causing this.
Here are some thoughts that might help:
- Make sure on the Mac and on the iPhone it says "Connected" in the sync preferences of Timelime
- Did you try pushing the "Force Sync" button in Timelime's preferences on the Mac
- Please try restarting Timelime
- If nothing helps, disconnect Timelime from sync on the iPhone, and connect again.
Please let me know if you were able to resolve the problem.
Thank you,
Niko
2 Posted by olaf.wuellenrat... on 25 Jan, 2016 09:44 PM
Hi Niko,
tried it all. Disconnected sync on both devices. Still tracks synchronies to iOS but the other direction is not working correctly (sometimes a task comes over) most of the time iOS records do not arrive on Mac.
Olaf
Support Staff 3 Posted by Niko on 26 Jan, 2016 04:03 PM
Hey Olaf,
I'm currently looking into this issue, trying to reproduce it...
One more thing: Are you using iCloud or Dropbox sync in Timelime's preferences?
Thanks!
4 Posted by olaf.wuellenrat... on 26 Jan, 2016 05:36 PM
Hi Niko,
iCloud
5 Posted by olaf.wuellenrat... on 26 Jan, 2016 08:29 PM
Hi Niko,
switched to Dropbox. Seems to work stable.
Olaf
Support Staff 6 Posted by Niko on 27 Jan, 2016 05:38 PM
Hi Olaf,
Thank you for letting me know!
I’m still investigating this issue...
If you experience any problems with the sync again, please report them to me.
Niko
Support Staff 7 Posted by Niko on 27 Jan, 2016 05:53 PM
Hi Olaf,
Thank you for letting me know!
I’m still investigating this issue...
If you experience any problems with the sync again, please report them to me.
Niko