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suddenly won't sync with icloud

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L Newman

15 Feb, 2023 02:32 PM

Hello,
I have been using the iphone Timelime app since 2021 using icloud to sync the phone with Timelime my mac. Today I received an error message that Timelime was unable to sync to icloud: error saving record subscription with id, etc.
I have rebooted the phone, checked icloud settings and Timelime settings, and made sure the app is updated. The mac app says it is syncing, but the phone version won't connect to icloud.
Can you help? I use the app daily at work.
Thanks!

1. Support Staff 1 Posted by Niko on 15 Feb, 2023 03:02 PM

   

   Hi,

   Thank you for reporting this!
   I had other users reporting the same issue today on their Macs and for some it fixed itself after some time. I suspect there are some issues with some of Apple’s iCloud/CloudKit servers at the moment.
   I’m unable to reproduce it on my devices, but if the problem persists I will contact Apple.

   Thanks!

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2. 2 Posted by Janet Biggar on 15 Feb, 2023 04:19 PM

   

   I am having this same issue today - not on the mac, on my iphone (error message attached) - really need it resolved as i need to sync constantly across devices

   • IMG_6044.png 284 KB
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3. 3 Posted by Nathan N on 16 Feb, 2023 11:58 AM

   

   I'm having the same problem. Initially it only occurred on my iPhone. My Mac and iPad were continuing to sync fine. I tried deleting and reinstalling the app on my phone, but I continued to get the same problem, and exactly the same message that Janet Biggar has shown above.
   Then tonight, after the problem hadn't fixed itself after two days, I tried turning off syncing on all three devices, deleting the data from iCloud, and then turning them back on to re-create the synced files on iCloud. The result? Now all three devices are reporting the same issue. The error message shown is the same on all three.
   I hope there will be a fix soon.

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4. Support Staff 4 Posted by Niko on 16 Feb, 2023 12:03 PM

   

   Hi Nathan,

   Working on it right now.
   I will upload updates to the macOS and iOS today that will hopefully fix this problem.
   I’ll post here when they are available.

   Thanks,
   Niko

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5. 5 Posted by Chat Wacharaman... on 16 Feb, 2023 01:28 PM

   

   Niko,

   I managed to capture console log of this problem on macOS (Processes: timelime, cloudd, usernoted). If the log would be helpful for you, please let me know how I can send it for your eyes only.

   —Chat

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6. Support Staff 6 Posted by Niko on 16 Feb, 2023 01:30 PM

   

   Cool thanks! Please send it to me:)

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7. 7 Posted by Chat Wacharaman... on 16 Feb, 2023 01:33 PM

   

   I tried to send to [email blocked], but the mail bounced.

   (I don't want to post it publicly on this system.)

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8. 8 Posted by Chat Wacharaman... on 16 Feb, 2023 01:35 PM

   

   I tried to send to info at timelimeapp dot net , but the mail bounced. Could you let me know where I can send only to you?

   (I don't want to post it publicly on this system because it contains some UUID that I'm unsure if identifiable.)

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9. Support Staff 9 Posted by Niko on 16 Feb, 2023 01:38 PM

   

   Sure, I understand. My email is [email blocked]

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10. Support Staff 10 Posted by Niko on 16 Feb, 2023 03:24 PM

    

    I have uploaded updates to the macOS and iOS Apps to the App Store now that should fix this problem. After they go through App Review they will be available to download, hopefully later today.

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11. 11 Posted by Janet Biggar on 16 Feb, 2023 06:05 PM

    

    Just FYI, there has been an OS software update and I am now getting the same message on iMac and MacBook - so no cloud syncing happening at all on any device, like Nathan

    Janet
    YunoJuno 2022 Research Freelancer Award finalist

    Janet Biggar Research
    07905859892

    http://uk.l <http://uk.linkedin.com/in/janetbiggar>inkedin.com/in/janetbig <http://uk.linkedin.com/in/janetbiggar>gar <http://uk.linkedin.com/in/janetbiggar>

    

    The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

    • PastedGraphic-3.png 15.9 KB
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12. 12 Posted by Nathan N on 17 Feb, 2023 12:31 AM

    

    The updates have come through and the problem appears to have been successfully resolved. Many thanks Niko! Great work.

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13. 13 Posted by Janet Biggar on 17 Feb, 2023 08:00 AM

    
    
    
    

    Janet Biggar

    07905 859892

    
    

    Sent from my phone

    Please excuse brevity and errors!

    
    

    On 17 Feb 2023, at 00:31, Nathan N <[email blocked]> wrote:
    
    

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line ================================================== From: Nathan N The updates have come through and the problem appears to have been successfully resolved. Many thanks Niko! Great work. On Thu, Feb 16 at 10:05 AM PST, Janet Biggar wrote: Just FYI, there has been an OS software update and I am now getting the same message on iMac and MacBook - so no cloud syncing happening at all on any device, like Nathan Janet YunoJuno 2022 Research Freelancer Award finalist Janet Biggar Research 07905859892 http://uk.l <http://uk.linkedin.com/in/janetbiggar>inkedin.com/in/janetbig <http://uk.linkedin.com/in/janetbiggar>gar <http://uk.linkedin.com/in/janetbiggar>  The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

    Having trouble reading this? View this discussion online: suddenly won't sync with icloud. Reply with #ignore to stop receiving notifications for this discussion.

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14. Support Staff 14 Posted by Niko on 17 Feb, 2023 01:29 PM

    

    That’s great to hear, Thanks Nathan!

    @Janet: Your Message got lost... Is it working for you too?

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15. 15 Posted by Janet Biggar on 17 Feb, 2023 01:53 PM

    
    
    
    

    Janet Biggar

    07905 859892

    
    

    Sent from my phone

    Please excuse brevity and errors!

    
    

    On 17 Feb 2023, at 13:29, Niko <[email blocked]> wrote:
    
    

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line ================================================== From: Niko (Support staff) That’s great to hear, Thanks Nathan! @Janet: Your Message got lost... Is it working for you too? On Fri, Feb 17 at 12:00 AM PST, Janet Biggar wrote: Janet Biggar 07905 859892 Sent from my phone Please excuse brevity and errors! On 17 Feb 2023, at 00:31, Nathan N <[email blocked]> wrote:  pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); } // Please reply above this line ================================================== From: Nathan N The updates have come through and the problem appears to have been successfully resolved. Many thanks Niko! Great work. On Thu, Feb 16 at 10:05 AM PST, Janet Biggar wrote: Just FYI, there has been an OS software update and I am now getting the same message on iMac and MacBook - so no cloud syncing happening at all on any device, like Nathan Janet YunoJuno 2022 Research Freelancer Award finalist Janet Biggar Research 07905859892 http://uk.l <http://uk.linkedin.com/in/janetbiggar>inkedin.com/in/janetbig <http://uk.linkedin.com/in/janetbiggar>gar <http://uk.linkedin.com/in/janetbiggar>  The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. Having trouble reading this? View this discussion online: suddenly won't sync with icloud. Reply with #ignore to stop receiving notifications for this discussion.

    Having trouble reading this? View this discussion online: suddenly won't sync with icloud. Reply with #ignore to stop receiving notifications for this discussion.

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16. 16 Posted by Lorinda Newman on 17 Feb, 2023 05:20 PM

    

    Issue is fixed! Thank you!

    On Wed, Feb 15, 2023 at 10:02 AM Niko <[email blocked]>
    wrote:

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17. 17 Posted by Chat Wacharaman... on 03 Mar, 2023 06:35 AM

    

    I confirm that this issue is fixed for me as well.

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