Cannot sync timelime Mac and iPhone

jjet51's Avatar

jjet51

24 Jul, 2019 09:03 AM

hello, I have some problem while synchronizing between my mac and iPhone. after I restart both devices but still not appear at my icloud. I need your help to solve the problem

  1. Support Staff 1 Posted by Niko on 24 Jul, 2019 11:59 AM

    Niko's Avatar

    Hello Muzir,

    To further investigate, can you please answer these questions:

    - Have you been able to synchronize Timelime between your iPhone and Mac using iCloud sync before?
    - Is your iPhone and Mac logged in to the same iCloud account? Please check your Mac’s system preferences and your iPhone’s settings.
    - Is iCloud Drive enabled on both your Mac and iPhone?
    - What happens when you enable iCloud sync in Timelime’s preferences?

    Thanks,
    Niko

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