Timeline crashes on iOS after last update

Jiri's Avatar

Jiri

17 Jan, 2017 08:07 AM

Hi Niko,
first of all thank you very much for great apps for tracking time. I use both IOS and Mac versions and it is all I needed.

Yesterday I updated both versions and since that time my IOS version crashes every time I try to use it. It just doesn't start at all. I also cannot use the widget, which is actually great. Can you please fix it?

I have iPhone 6Plus with the latest IOS.

Thank you for your help,
Jiri.

  1. Support Staff 1 Posted by Niko on 17 Jan, 2017 09:05 AM

    Niko's Avatar

    Hi Jiri,

    Firstly, thank you for using Timelime! I’m glad you are using both versions.

    I’m sorry for the inconvenience with the iOS update.
    I am unable to reproduce the crash. To find out what causes it, I need you to send me the crash report.

    Could you please do these steps on your iPhone:
    1. Open the Settings app and navigate to Privacy - Diagnostics & Usage - Diagnostics & Usage Data.
    2. Tap on the Timelime crash and you will see a text field with a crash log. Select all text and then copy the crash text.
    3. Send the crash text to my email: [email blocked] <mailto:[email blocked]>

    Thanks,
    Niko

  2. 2 Posted by jiri.prokes84 on 17 Jan, 2017 10:04 AM

    jiri.prokes84's Avatar

    Hi Niko,

    thank you for your reply.

    I reinstalled the app and it wokrs fine for now, so I am able to use it,
    which is great :o).

    Your e-mail is unfortunately blocked - I cannot see it. If you want that
    log, can you somehow send me your e-mail?

    Thanks, Jiri.

    *Jiří Prokeš*

    M: +420 777 809 267

    E: [email blocked]

    LinkedIn: http://www.linkedin.com/in/prokesjiri

    Od: Niko <[email blocked]>
    <[email blocked]>
    Odpovědět: Niko <[email blocked]>
    <[email blocked]>
    Datum: 17. ledna 2017 at 10:05:50
    Pro: [email blocked] <[email blocked]>
    <[email blocked]>
    Předmět: Re: Timeline crashes on iOS after last update [Problems with
    Timelime for iPhone #12]

  3. Support Staff 3 Posted by Niko on 17 Jan, 2017 10:11 AM

    Niko's Avatar

    Great, I'm glad you got it to work!

    Did manage to get your tasks and timings into the new iOS install?

    I just sent you an email, I'd still be interested in the crash report.

  4. 4 Posted by jiri.prokes84 on 17 Jan, 2017 10:24 AM

    jiri.prokes84's Avatar

    Hi Niko,

    yes, sync over iCloud works fine and I have all my tasks in the iOS app.

    I’ve sent you the crash report to your e-mail.

    Thanks, Jiri.

    Od: Niko <[email blocked]>
    <[email blocked]>
    Odpovědět: Niko <[email blocked]>
    <[email blocked]>
    Datum: 17. ledna 2017 at 11:11:57
    Pro: [email blocked] <[email blocked]>
    <[email blocked]>
    Předmět: Re: Timeline crashes on iOS after last update [Problems with
    Timelime for iPhone #12]

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