Timeline crashes on iOS after last update
Hi Niko,
first of all thank you very much for great apps for tracking time. I use both IOS and Mac versions and it is all I needed.
Yesterday I updated both versions and since that time my IOS version crashes every time I try to use it. It just doesn't start at all. I also cannot use the widget, which is actually great. Can you please fix it?
I have iPhone 6Plus with the latest IOS.
Thank you for your help,
Jiri.
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Support Staff 1 Posted by Niko on 17 Jan, 2017 09:05 AM
Hi Jiri,
Firstly, thank you for using Timelime! I’m glad you are using both versions.
I’m sorry for the inconvenience with the iOS update.
I am unable to reproduce the crash. To find out what causes it, I need you to send me the crash report.
Could you please do these steps on your iPhone:
1. Open the Settings app and navigate to Privacy - Diagnostics & Usage - Diagnostics & Usage Data.
2. Tap on the Timelime crash and you will see a text field with a crash log. Select all text and then copy the crash text.
3. Send the crash text to my email: [email blocked] <mailto:[email blocked]>
Thanks,
Niko
2 Posted by jiri.prokes84 on 17 Jan, 2017 10:04 AM
Hi Niko,
thank you for your reply.
I reinstalled the app and it wokrs fine for now, so I am able to use it,
which is great :o).
Your e-mail is unfortunately blocked - I cannot see it. If you want that
log, can you somehow send me your e-mail?
Thanks, Jiri.
*Jiří Prokeš*
M: +420 777 809 267
E: [email blocked]
LinkedIn: http://www.linkedin.com/in/prokesjiri
Od: Niko <[email blocked]>
<[email blocked]>
Odpovědět: Niko <[email blocked]>
<[email blocked]>
Datum: 17. ledna 2017 at 10:05:50
Pro: [email blocked] <[email blocked]>
<[email blocked]>
Předmět: Re: Timeline crashes on iOS after last update [Problems with
Timelime for iPhone #12]
Support Staff 3 Posted by Niko on 17 Jan, 2017 10:11 AM
Great, I'm glad you got it to work!
Did manage to get your tasks and timings into the new iOS install?
I just sent you an email, I'd still be interested in the crash report.
4 Posted by jiri.prokes84 on 17 Jan, 2017 10:24 AM
Hi Niko,
yes, sync over iCloud works fine and I have all my tasks in the iOS app.
I’ve sent you the crash report to your e-mail.
Thanks, Jiri.
Od: Niko <[email blocked]>
<[email blocked]>
Odpovědět: Niko <[email blocked]>
<[email blocked]>
Datum: 17. ledna 2017 at 11:11:57
Pro: [email blocked] <[email blocked]>
<[email blocked]>
Předmět: Re: Timeline crashes on iOS after last update [Problems with
Timelime for iPhone #12]